Inmarsat — Service outage and degradation — EMEA — ONGOING

27. July 2021 - 20:07:02 CESTVERÖFFENTLICHTMailversand: 2021-07-27 20:50:03

We would like to notify you that the planned recovery work to restore the EMEA satellite to full operation is ongoing. 

L‑Band services operating on Inmarsat’s EMEA satellite will be affected. 

The degra­dation on EMEA has been traced to a specific signalling processing module and a high-level recovery approach has been planned by network engineers.

Inmarsat antic­ipate the following sequence of events on Tuesday 27 July: 

15:00 UTC:

E&E services, including Inmarsat‑C, will be moved from EMEA to the contin­gency config­u­ration on adjacent satellites. 

16:30 — 21:30 UTC:

The payload recon­fig­u­ration action will begin. The EMEA satellite will remain in operation during this activity, however end-users can expect signif­icant service degra­dation and poten­tially full service outages during this window.

Once the recovery work has concluded, a reload of the satellite filter config­u­ration will be performed which will cause a full service outage on EMEA for approx­i­mately 1 hour. 

When the EMEA satellite is fully opera­tional, E&E service config­u­ration will be normalised. 

Timings and durations are best estimates from Inmarsat and are subject to change.

Further alert notifi­ca­tions will be provided. 

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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