We would like to make you aware of the forthcoming planned maintenance to the Inmarsat BGAN Network. As part of customer service improvements engineers will migrate IP Voice and MultiVoice customers to the Amsterdam Metaswitch. This is an interim solution to facilitate the movement of network equipment in New York. Further information on outage periods can be found below. This migration will affect approximately 50% of MultiVoice and IP Voice Customers.
| Reason for notice: | MultiVoice — Migration of some MultiVoice customers to an interim Voice Platform |
| Ocean Region: | All Regions |
| Start of Maintenance period: | 24/08/22 08:00 UTC |
| End of Maintenance period: | 24/08/22 11:00 UTC |
| Service Affected: | Fleet Broadbroad (FB) and Swift Broadband (SB) MultiVoice |
| Single or Multiple Outage(s) & Duration(s): | A maximum of two outages each of less than 10 minutes |
| Outage Impact: | During the outage(s) affected MultiVoice customers will be limited to 1 simultaneous call. Following the outage(s), it will not be possible to receive calls until the terminal has re-registered which will take up to a maximum of 60 minutes |
| Terminal affected: | Approximately 50% of MultiVoice Terminals |
| Actions needed by user: | Customers requiring full service restoration more promptly are advised to reboot their MultiVoice terminal |
| Reason for notice: | BGAN IP Voice — Migration of some IP Voice customers to an interim Voice Platform |
| Services Affected: | BGAN, Fleet Broadbroad (FB) and Swift Broadband (SB) IP Voice |
| Ocean Region: | All Regions |
| Start of Maintenance period: | 24/08/22 08:00 UTC |
| End of Maintenance period: | 24/08/22 11:00 UTC |
| Single or Multiple Outage(s) & Duration(s | A maximum of two outages each of less than 10 minutes |
| Outage Impact: | During the outage it will not be possible to make and receive calls. Following the outage(s), it will not be possible to receive calls until the terminal has re-registered which will take up to a maximum of 60 minutes. |
| Terminal affected: | Approximately 50% of IP Voice terminals |
| Actions needed by user: | Customers requiring full service restoration more promptly are advised to reboot their IP Voice terminal. |
