Network-Alerts
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UNPLANNED SERVICE INTERRUPTION: Thuraya 2 — Voice and Packet Services

02. September 2024 - 22:09:22 CESTVERÖFFENTLICHT

We would like to advise you that there is an ongoing unplanned service outage affecting Thuraya 2 Voice and Packet Services.

Services Affected Voice and Packet Services
Regions/Spots/Satellites Affected Thuraya 2
Impact Services are inter­rupted and currently voice services are unavailable and packet services are partially affected
Date/time activity begins Monday, 02nd September 2024, 18:48 UTC
Date/time activity ends Ongoing
Technical reason Under inves­ti­gation and troubleshooting

Additional Infor­mation: Please be informed that Thuraya are experi­encing service inter­ruption on Thuraya 2, wherein voice services are currently unavailable and packet services are partially affected. Thuraya’s technical team are inves­ti­gating the possible cause and working to resolve this unplanned technical issue.

We apologise for any inconvenience.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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