Thuraya: Unplanned Service Interruption Notification – SERVICES RESTORED

25. Januar 2022 - 13:01:37 CET

Voice and packet services on Thuraya 2 and Thuraya 3 were inter­rupted at 05:45 GMT, January 25, 2022, following which we started trouble­shooting. Services were recovered at 06:20 GMT for Thuraya 3, and for Thuraya 2 at 09:40 GMT.

Thuraya 2 and Thuraya 3 voice and packet services have been norma­lized, and we are monitoring them to ensure that there are no further disruptions.

Services affected Voice and Packet Services – RESOLVED
Regions/Spots/Satellites affected Thuraya 2 and Thuraya 3
Impact Voice and packet service interruption
Date/time activity begins Tuesday 25th January 2022 05:45 GMT
Date/time activity ends Tuesday 25th January 2022 12:00 GMT
Activity duration Resolved
Technical reason Trouble­shooting

Thuraya 2 coverage
Thuraya 2 coverage

Thuraya 3 coverage
Thuraya 3 coverage

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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