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Planned System Activity – Thuraya IT Network System Notification , November 20, 2023

14. November 2023 - 02:11:02 CETVERÖFFENTLICHTMailversand: 2023-11-14 02:10:08

Planned System Activity – Thuraya IT Network System Notification

Activity

Thuraya IT Network System Notification

Services affected

Thuraya Packet Services using custo­mized APN

Satellite impacted

Thuraya 2 and Thuraya 3

Impact

Potential Thuraya packet services inter­ruption using custo­mized APN of up to 30 minutes during activity window

Start date and time

Monday, 20th November 2023 16:00 GMT

End date and time

Monday, 20th November 2023 18:00 GMT

Activity duration

2 hours

Please note that this activity is part of Thuraya’s ongoing efforts to upgrade Thuraya’s services and ensure stable and reliable network perfor­mance at all times. It involves upgrading the current London firewall and resto­ration of HA (High Availa­bility) status. As a result, packet services using London POP will poten­tially be inter­rupted for appro­xi­m­ately 20 minutes during the activity window. Appro­priate rollback proce­dures are in place should the post activity test resulted in unexpected results. We recommend to power cycle (restart/reboot) the device of the customer after this activity to ensure conti­nuous network connectivity.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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