We would like to notify you of a full service outage and significant service degradation expected on Tuesday 27 July 2021.
L‑Band services operating on Inmarsat’s EMEA satellite will be affected.
The degradation on EMEA has been traced to a specific signalling processing module and a high-level recovery approach has been planned by network engineers.
Inmarsat anticipate the following sequence of events on Tuesday 27 July:
E&E services, including Inmarsat‑C, will be moved from EMEA to the contingency configuration on adjacent satellites.
16:30 – 21:30 UTC:
The payload reconfiguration action will begin. The EMEA satellite will remain in operation during this activity, however end-users can expect significant service degradation and potentially full service outages during this window.
Once the recovery work has concluded, a reload of the satellite filter configuration will be performed which will cause a full service outage on EMEA for approximately 1 hour.
When the EMEA satellite is fully operational, E&E service configuration will be normalised.
Timings and durations are best estimates from Inmarsat and are subject to change. Further alert notifications will be provided.