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Inmarsat – Service outage and degradation – EMEA – Revised Time

27. Juli 2021 - 15:07:02 CEST

We would like to notify you of a full service outage and signi­ficant service degra­dation expected on Tuesday 27 July 2021. 

L‑Band services operating on Inmarsat’s EMEA satellite will be affected. 

The degra­dation on EMEA has been traced to a specific signalling processing module and a high-level recovery approach has been planned by network engineers.

Inmarsat anticipate the following sequence of events on Tuesday 27 July: 

15:00 UTC:

E&E services, including Inmarsat‑C, will be moved from EMEA to the contin­gency confi­gu­ration on adjacent satellites. 

16:30 – 21:30 UTC:

The payload recon­fi­gu­ration action will begin. The EMEA satellite will remain in operation during this activity, however end-users can expect signi­ficant service degra­dation and poten­tially full service outages during this window.

Once the recovery work has concluded, a reload of the satellite filter confi­gu­ration will be performed which will cause a full service outage on EMEA for appro­xi­mately 1 hour. 

When the EMEA satellite is fully opera­tional, E&E service confi­gu­ration will be normalised. 

Timings and durations are best estimates from Inmarsat and are subject to change. Further alert notifi­ca­tions will be provided. 

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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