31. Juli 2022 - 01:07:02 CEST

The Unplanned Service Outage affecting Inmarsat Prepay Services has been resolved.

Status Unplanned – Resolved
Service Impacted Inmarsat Prepay
Start Time 30th July 2022 19:00 UTC
End Time 30th July 2022 23:30 UTC
Impact to Customers Inmarsat Prepay Provi­sioning actions could not be processed. This included Topping up a SIM and checking a SIM balance.
Further Infor­mation Inmarsat confirm services has been resolved. They state issue was due to a legacy system. If more infor­mation becomes available this will be provided.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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