We are aware of an issue that is causing customers to be unable to initialise a Data Session via their we provided BGAN and Fleet Broadband Services.
| Service(s) Impacted: | Inmarsat BGAN / FleetBroadband / FleetOne |
| Start Time: | 26th April 2023 11:30UTC |
| End Time: | Ongoing |
| Impact: | Customers may be unable to Initialise Data Sessions on there IP data services. |
| Additional Information: | we engineers have found one of their data storage servers has failed. The information is currently being transfered to their back-up servers. Until this is completed, customers may see their attempts to start a data session come back with a network failure/user account fail error. Some customers may be able to start a session with no impact. |
| Action for Customers: | No Action for customers to take. We will send further updates as and when they are available. |
We apologise for any inconvenience this may cause.
