26. April 2023 - 17:04:02 CESTVERÖFFENTLICHTMailversand: 2023-04-26 17:05:07

We are aware of an issue that is causing customers to be unable to initialise a Data Session via their we provided BGAN and Fleet Broadband Services.

Service(s) Impacted: Inmarsat BGAN / Fleet­Broadband / FleetOne
Start Time: 26th April 2023 11:30UTC
End Time: Ongoing
Impact: Customers may be unable to Initialise Data Sessions on there IP data services. 
Additional Infor­mation: we engineers have found one of their data storage servers has failed. The infor­mation is currently being trans­fered to their back-up servers. Until this is completed, customers may see their attempts to start a data session come back with a network failure/user account fail error. Some customers may be able to start a session with no impact.
Action for Customers: No Action for customers to take. We will send further updates as and when they are available.

We apologise for any incon­ve­nience this may cause. 

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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