We would like to advise you of the forthcoming maintenance on the Paumalu BGAN vGGSN. As part of Inmarsat’s customer service improvements their engineers will upgrade the Paumalu vGGSN to extend the vendor maintenance support.
Due to the nature of the software upgrade, extended down time is unavoidable. To minimise the impact, at 10:00 UTC on 27th November, Inmarsat’s APN DNS will be changed to direct any new sessions to the alternate/backup APN defined on the Burum vGGSN. .
The upgrade will be conducted on the 28th November where any remaining data sessions on the Paumalu vGGSN will be terminated prior to the upgrade. Users reactivating immediately afterwards will then use the Burum vGGSN.
After a 24hr stability period, at 10:00 UTC on the 29th November, the APN DNS will be reverted to the pre upgrade configuration where new data sessions will again use the APNs on the Paumalu vGGSN (where relevant).
This activity follows the same procedure undertaken during the successful upgrade of Burum vGGSN in October.
| Activity: | Paumalu vGGSN software upgrade |
| Terminals/Regions Affected | BGAN/SBB/FBB, SBS 2.0, M2M. All regions that use an APN hosted on Paumalu vGGSN |
| Start of Maintenance period: | 28th November 2023 – 08:00 UTC |
| End of Maintenance period: | 28th November 2023 – 17:00 UTC |
| Single or Multiple Outage(s): | Single outage at the start of the maintenance window. Remaining data sessions on Paumalu vGGSN will be terminated. |
| Outage Impact | All data sessions will be deactivated and then when reactivated will use the Burum vGGSN |
| Actions needed by user: | Reactivate data session |
