We would like to advise you that the unplanned service outage affecting Thuraya Voice and Packet Services is now Resolved.
| Services Affected | Voice and Packet Services |
| Regions/Spots/Satellites Affected | Thuraya 2 |
| Impact | Services are interrupted and currently Voice is not available while packet is degraded |
| Date/time activity begins | Saturday 15th March 2025, 16:15 UTC |
| Date/time activity ends | Saturday 15th March 2025, 18:33 UTC |
| Technical reason | Resolved |
Additional Information:
Initial: 16:15 UTC (UTC time), March 15, 2025. A voice service interruption and packet service degradation was detected for Thuraya 2 on 16:15 UTC of March 15, 2025. The voice service completely effected at 16:42 UTC. Thuraya’s operation and technival team immediately started to troubleshooting and partial recovery started at 17:12 UTC.
Service Completely Restored: 18:33 (UTC time), March 15, 2025. Thuraya 2 voice and packet services have been normalized, and are continuing to be monitored to assure that the services are completely and optimally recovered.
We apologise for any inconvenience.
