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EMERGENCY MAINTENANCE – THURAYA 4 – VOICE AND PACKET

22. September 2026 - 12:09:33 CESTVERÖFFENTLICHTMailversand: 2026-09-22 12:28:04

We would like to notify you of a Emergency Maintenance Window affecting Thuraya 4 Voice and Packet services.

Activity Emergency Maintenance Window
Status Scheduled
Start Date & Time (UTC) Tuesday 22nd September 2026 22:00 UTC
Estimated End Date & Time (UTC) Wednesday 23rd September 2026 03:00 UTC
Service(s) Affected Thuraya 4 Voice and Packet
Description Thuraya are performing maintenance between the above stated times. A service inter­ruption for up to 30 minutes is expected for Thuraya voice and packet services.The maintenance window includes imple­men­tation, post-activity testing, and perfor­mance monitoring. Contin­gency measures and rollback proce­dures are in place in case any unexpected outcomes arise during post-activity testing.
Action(s) Required by Users We recommend customers to restart their devices should they experience any connec­tivity issues following the maintenance activity.

We apologise for any incon­ve­nience caused by this.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated
  • RNS = Radio network subsystems (IT system at a ground station)
  • SAS = Satellite Access Station (ground station)

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