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UNPLANNED SERVICE INTERRUPTION: Thuraya – Voice and Packet Services – RESOLVED

03. April 2025 - 09:04:29 CESTVERÖFFENTLICHTMailversand: 2025-04-03 09:35:30

We would like to advise you that the unplanned service outage affecting Thuraya Voice and Packet Services is now RESOLVED.

 

Services Affected Voice and Packet Services
Regions/Spots/Satellites Affected Thuraya 2
Impact Services are inter­rupted and currently Voice is not available while packet is degraded
Date/time activity begins Thursday 3th April 2025, 03:13 GMT
Date/time activity ends Thursday 3th April 2025, 05:01 GMT
Technical reason RESOLVED

 

Additional Infor­mation:

Initial: 03:13 (GMT time), April 03, 2025.The voice service completely effected at 03:22 GMT. Thuraya’s operation and technival team immediately started to trouble­shooting and partial recovery started at 04:16 GMT.

Service Completely Restored: 05:01 (GMT time), April 03, 2025. Thuraya 2 voice and packet services have been norma­lized, and are conti­nuing to be monitored to assure that the services are completely and optimally recovered.

We apologise for any inconvenience.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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