Emergency Planned Activity — Thuraya IT Network System Notification
|
Activity |
Thuraya IT Network System Notification |
|
Services affected |
Thuraya Business Support System and Thuraya Packet Services |
|
Satellite impacted |
Thuraya 2 and 3 |
|
Reason for notification |
Potential Thuraya packet services and Thuraya Business Support System interruption of up to 20 minutes during activity window |
|
Start date and time |
Saturday, 7th October 2023 21:00 GMT |
|
End date and time |
Saturday, 7th October 2023 22:00 GMT |
|
Activity duration |
1 hour |
Please be informed that this activity is part of Thuraya’s preventive maintenance to reboot the routers providing access to commercial packet services and Thuraya Business Support System listed below. There will be potential interruption of up to 20 minutes in the beginning of the activity during the routers reboot and recovery. Appropriate rollback procedures are in place should the post activity test resulted in unexpected results. Any inconvenience due to this activity is regretted.
List of Thuraya Business Support System
Thuraya Portal (https://sslvpn.thuraya.com/connect)
Thuraya Online Services (https://services.thuraya.com)
Thuraya Refill
Thuraya Recharge
Thuraya Cloud Refill
Customer Administration EB21
VPN links of Service Partners with SMS shortcode for tracking services
Thuraya Customer Care Helpdesk (Ticketing and IVR system)
