RESOLVED: Unplanned Inmarsat CDR Degradation

05. November 2022 - 23:11:01 CETVERÖFFENTLICHTMailversand: 2022-11-05 23:05:04

Unplanned Inmarsat CDR Degra­dation has been Rectified

Start Time: Friday 4th November 2022 15:00 UTC

End time: Saturday 5th November 2022 20:00 UTC

The issue with Inmarsat’s CDR delivery has been reported as resolved. It will still take us some time to confirm all CDRs have now been delivered and the back log has been caught up. More infor­mation of the original outage can be found below. 

Original Outage and Impact to Customers: 

Inmarsat are currently experi­encing an unplanned degra­dation to their CDR distri­b­ution. we as a result will experience a delay in receiving these CDRs.

This will delay all Inmarsat alerts, monitoring/suspensions, high usage reports. Low balance alerts may not function until the problem is resolved.

If you have access to My we Portal, you will be able to view your Inmarsat data usage under the INTEGRA See tab. If you have taken out an INTEGRA Control subscription, you will be able to manually suspend your data services from My we Portal.

We are working with Inmarsat to resolve the outage and will provide further updates.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Network. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time Coordinated

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